Nova Pharmacy Terms and Conditions

Thank you for using Please read these terms and conditions carefully even if you have used the website before as they apply to you every time you use the website and may change from time to time.

You acknowledge and accept that your use of this website indicates your acceptance of these terms and conditions.


We may use cookies on the website to provide you with a better and more effective website experience. Like most other websites, our website uses cookies to collect information about your use of the website. We also use cookies to personalise your web browsing experience including your access to products and services that we provide on our website. You can generally configure your browser so that it does not receive cookies, but if you do so some of the functionality of the website may cease to be available.

Trade Marks
“Nova Pharmacy” and all related trademarks and logos represented on this website are the property of the Nova Pharmacy Group.

Price Matching Policy

  • Customer must provide proof of the identical product with price and current date to our customer service personnel.
  • Price matching will only apply to products advertised at other Australian Pharmacies only.
  • Price matching excludes online specials.
  • Price matching only applies to personal use only.
  • Limit on price matched items may apply.

Users Under 18 Years of Age
If you are under 18 you must only use the website under adult supervision.

Returns policy

Defective Items
If an item purchased is defective, damaged or faulty, or does not match the purpose described or is not as described in product description, please return the item to the Nova Pharmacy you purchased the item at. In such an event, Nova Pharmacy will provide the buyer a replacement product or full refund. Refund is offered via original payment method.
Please note: Proof of purchase is required in the event of a refund or exchange in the form of original receipt or bank statement. We reserve the right to assess the age and condition of returned goods prior to offering a replacement product or refund.


Exchanges will be given on products that have not been opened and are in a saleable condition, customers must provide receipt/proof of purchase

Change of mind returns.

We value our customers at Nova Pharmacy so, if you change you mind, you can return most products within 30 days of your purchase, provided Nova Pharmacy is satisfied that:

  • You have valid proof of purchase (usually a receipt)
  • The product and packaging is in its original condition including all manuals and accessories
  • The product is in a re-saleable condition
  • The product has not been used or damaged; and
  • The product is not one which a change of mind is not provided

Our policy excludes change of mind returns for:

  • Gift Cards and Vouchers
  • Prescriptions, Pharmacy Only and Pharmacy Only Medicines
  • Vitamins and Supplements
  • Baby/Infant Formula
  • Fragrances
  • Consumable Items (such as food)
  • Other products advertised as being non refundable for change of mind

Out of date items

At Nova Pharmacy we strive to deliver you the best of all our products. If the unforeseeable circumstance arises please return the item to the Nova Pharmacy you purchased the item at and a refund is offered via original payment method. Proof of purchase must be shown in the form of original receipt or bank statement.

Nova Pharmacy Privacy Policy

Nova Pharmacy is one of Australia’s leading independent pharmacy retail groups. Information about us can be obtained by contacting our Privacy Officer by mail at Nova Pharmacy, 2/6 Wedgewood Road, Hallam, Victoria 3803 or by facsimile on (03) 9703 9452 or by e-mail Nova Pharmacy acknowledges and is committed to protecting your privacy. We will collect, use, disclose and hold personal information in accordance with the Privacy Act 1998 (“the Act”).

If requested, we can advise:
  • What Information we collect and hold about you and why we collect such information; and
  • How that information is used by us and the organisations, or types of organisations that the information would usually be disclosed to; and
  • If the law requires the collection of such information; and
  • The consequences, if any, of you not disclosing such information; and
  • That you can access such information and how you can access such information; and
  • How you can correct such information if it is not correct.
Collection of personal information

Nova Pharmacy does not collect personal information unless it is necessary for us to carry out our functions and activities as a retailer. We only collect such information by lawful and fair means and in an unobtrusive way. You may provide us with personal information about yourself or others each time you contact us by fax, letter or e-mail or make purchases in-store. We need to use this information to provide you with our services and/or products. This information will be used and managed as follows:

Disclosure of personal information and marketing

We will use and disclose your personal information for the primary purposes of our business as a retailer or a purpose related to our primary purpose such as marketing, where such disclosure is permitted by the Act. In addition we use such information to market to you products and services offered by Nova Pharmacy unless you have indicated that you do not wish to obtain such marketing offers or material. Such a request can be made to the Privacy Officer. We will in such circumstances only use the personal information provided for the sole purpose of providing our services.

Nova Pharmacy may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by us. Your personal information will be provided to these businesses for the purposes of ensuring that our services are marketed to you or to enable a service to be provided to you. We will not otherwise provide your personal information to a third party without your approval.

Security and access of personal information

The personal information you have provided to us will be kept confidential and secure and will not be accessible for unauthorised use, amendment or disclosure. Only relevant staff that have been trained on our privacy policy will have access to such information. You are able to access the personal information we hold about you at any time by contacting our Privacy Officer by fax, letter or e-mail.

Ensuring accuracy of the personal information we hold

We will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date and complete. To assist us to do this please provide us with the correct information and inform us if your details have changed. This can be done by providing us with details of any changes to your information by fax or e-mail. If we deny you access or deny a request for correction we will provide you with reasons why we have denied you access or corrected such information in the circumstances.

Nova Pharmacy Privacy Policy

Due to the importance of your privacy, our privacy policy will be reviewed and monitored regularly. A copy is available by contacting the Privacy Officer.

Nova Pharmacy Privacy Complaint Process

If you are concerned with the way we have handled your personal information, please contact our Privacy Officer with your complaint. We will make available to you a privacy complaint form, which you will be required to complete and return to us. This will ensure the prompt investigation of your complaint. If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly. Should you require any further information regarding the privacy legislation, visit or

Limitation of Liability
Nova Pharmacy makes no representations or warranties of any kind, express or implied, as to the operation of the website, the information, content, materials or products included on the website.

To the extent permitted by law, the Nova Pharmacy Group accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) and whether incidental, punitive or consequential incurred by you as a result of your use of the website including any error, omission or misrepresentation in any information on the website.

To the extent permitted by law, Nova Pharmacy will not be subject to any liability which exceeds the replacement value of the subject goods.

The provisions of these terms and conditions will be separate and severable from each other so that if any provision or provisions are considered to be inoperative then the remaining provision or provisions will be binding on and enforceable by the parties.

NOVA PHARMACY reserves the right to make changes to the website and these terms and conditions at any time and any changes will be binding on all users of the website immediately.