Nova Pharmacy is one of Australia's leading independent pharmacy
retail groups. Information about us can be obtained by contacting
our Privacy Officer by mail at Nova Pharmacy, 1 Arco Lane, Parkview
Estate Moorabbin, Victoria 3189 or by facsimile on (03) 8540 9352
or by e-mail admin@novapharmacy.com.au. Nova Pharmacy acknowledges
and is committed to protecting your privacy. We will collect, use,
disclose and hold personal information in accordance with the
Privacy Act 1998 ("the Act").
If requested, we can advise:
- What Information we collect and hold about you and why we
collect such information; and
- How that information is used by us and the organisations, or
types of organisations that the information would usually be
disclosed to; and
- If the law requires the collection of such information;
and
- The consequences, if any, of you not disclosing such
information; and
- That you can access such information and how you can access
such information; and
- How you can correct such information if it is not
correct.
Collection of personal information
Nova Pharmacy does not collect personal information unless it is
necessary for us to carry out our functions
and activities as a retailer. We only collect such information by
lawful and fair means and in an unobtrusive way. You may provide us
with personal information about yourself or others each time you
contact us by fax, letter or e-mail or make purchases in-store. We
need to use this information to provide you with our services
and/or products. This information will be used and managed as
follows:
Disclosure of personal information and
marketing
We will use and disclose your personal information for the
primary purposes of our business as a retailer or a
purpose related to our primary purpose such as marketing, where
such disclosure is permitted by the Act. In addition we use such
information to market to you products and services offered by Nova
Pharmacy unless you have indicated that you do not wish to obtain
such marketing offers or material. Such a request can be made to
the Privacy Officer. We will in such circumstances only use the
personal information provided for the sole purpose of providing our
services.
Nova Pharmacy may utilise the services of contractors from time to
time for the purposes of marketing and undertaking services as
promoted by us. Your personal information will be provided to these
businesses for the purposes of ensuring that our services are
marketed to you or to enable a service to be provided to you. We
will not otherwise provide your personal information to a third
party without your approval.
Security and access of personal
information
The personal information you have provided to us will be kept
confidential and secure and will not be accessible for unauthorised
use, amendment or disclosure. Only relevant staff that have been
trained on our privacy policy will have access to such information.
You are able to access the personal information we hold about you
at any time by contacting our Privacy Officer by fax, letter or
e-mail.
Ensuring accuracy of the personal information we
hold
We will reasonably attempt to ensure that the personal
information we hold about you is accurate, up to date and complete.
To assist us to do this please provide us with the correct
information and inform us if your details have changed. This can be
done by providing us with details of any changes to your
information by fax or e-mail. If we deny you access or deny a
request for correction we will provide you with reasons why we have
denied you access or corrected such information in the
circumstances.
Nova Pharmacy Privacy Policy
Due to the importance of your privacy, our privacy policy will
be reviewed and monitored regularly. A copy is available by
contacting the Privacy Officer.
Nova Pharmacy Privacy Complaint Process
If you are concerned with the way we have handled your personal
information, please contact our Privacy Officer with your
complaint. We will make available to you a privacy complaint form,
which you will be required to complete and return to us. This will
ensure the prompt investigation of your complaint. If we have not
handled your personal information in an appropriate way we will
take steps to remedy your concerns promptly. Should you require any
further information regarding the privacy legislation, visit
www.privacy.gov.au or www.oaic.gov.au.